Return Policy

At Poster Ink we want to make online shopping as easy and risk free as possible. Therefore if for any reason you are not happy with your purchase, we are happy to exchange within 7 days of receipt.

Please note however we cannot accept returns for made to order goods. This is effective once the order has been made as this is when these items will go into production. Any items returned must be unused/unassembled and in their original packaging. (shipping costs not included, re-stocking fees apply)
If you change your mind on your purchase or want to cancel your order, you will be given the option of either a store credit or an exchange. If you have already received your goods, they must be returned at your cost. If you opt for a store credit, you will be given a credit to the same value once the item has been returned to the retailer in its original condition and packaging. Any shipping costs incurred will not be refunded and the cost of returning the goods will be paid for by you.

Poster Ink does its best to ensure that the images on the site accurately portray the correct colour of its products. Unfortunately however colours may sometimes appear differently, depending on the screen or settings that the product is being viewed. This is not a product error and will be considered a change of mind.

Faulty or Damages Goods
When your item arrives it is your responsibility to check your package in case of any damage that may have occurred during transit. Any fault needs to be reported within 24 hours of receipt. We also ask that you keep all packaging in case of a return - we cannot accept a return without the original packaging. Our goods come with the statutory guarantees imposed by the Australian Consumer Law. Below is some information about the rights that the statutory guarantees provide.

When can you obtain a refund or replacement under the statutory guarantees?
We are not required to provide a refund or replacement if you change your mind.
If the product doesn’t comply with one of the consumer guarantees in the Australian Consumer Law, you are entitled to have the product repaired or receive a refund or replacement, depending on whether there is a major or non-major problem.

How do you return a product that you have purchased?
The first thing to do is contact us to let us know about the problem. Please email us within 7 days of receipt at hello@posterink.com.au and provide the following details:
If you have any questions or concerns please feel free to contact our friendly customer service team by emailing us at hello@posterink.com.au or Call our store on 02 9368 7992

PRIVACY POLICY

Collecting Information
We collect information you give us or permit us to access. Information may include, but is not limited to, your name, image, birthday, email and address, telephone number, gender, social media information, and when necessary, credit card information.

 


What we collect from you
We may automatically collect information regarding your interaction with, and use of, our products and services. Information we may collect includes, but is not limited to, your telephone number, Device identifier and hardware information, IP address, browser type and language, cookie information, system type, whether you have enabling software to access certain features, access times, referring website URLs, information about your purchases and other information about your interactions with us.


By Law or to Protect Your Rights
We may disclose information upon governmental request, in response to a court order, when required by law, to enforce our policies, or to protect our or others' rights, property or safety. We may share information to prevent illegal uses of Canvas Home Interiors products and services or violations of the Terms of use, or to defend ourselves against third-party claims. We may also share information with companies assisting in fraud protection or investigation.


Protecting Information
Security Measures: We use a variety of security measures, including encryption and authentication tools, to help protect your information. We use secure servers when you place orders. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted within our databases.

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